Counselling with Jules Privacy Policy (02/08/2022)

My contact details

Name: Julie Fifield
Address: 18 Kent Road,
Plymouth, UK, PL2 1QG

Phone Number: 07864653880

E-mail: admin@counsellingwithjules.co.uk

Website: https://counsellingwithjules.co.uk

 

The type of personal information I collect

 

I currently collect and process the following information:

  • Personal identifiers, (for example; contacts and characteristics, name and contact details) Including e-mail address and phone number
  • Information about the reasons for contacting my service

 

How I get the personal information and why I have it

Most of the personal information I process is provided to me directly by you for one of the following reasons:

  • To access one of my services
  • To make an enquiry about my services

I use the information that you have given me in order to:

  • provide advice and guidance about my services
  • communicate with you

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information are:

(a) Your consent.

You are able to remove your consent at any time. You can do this by contacting Julie Fifield, Counselling with Jules, 18 Kent Road, Plymouth, PL2 1QG

(b) I have a legitimate interest.

The reason I use this basis: To communicate with you

 

How I store your personal information

I keep your contact details and any records until you either withdraw consent, it is determined that your consent no longer exists, or your details are no longer needed. I will then dispose of your information by shredding software (electronically stored data) and physical shredding (Paper notes and forms.)

I do not share your personal information with any third parties.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask me for copies of your personal information.

Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at admin@counsellingwithjules.co.uk if you wish to make a request.

 

Your right to complain

If you have any concerns about my use of your personal information, you can make a complaint to me at Counselling with Jules; admin@counsellingwithjules.co.uk.

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk